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Online chat with Customs: convenient way to get a fast advice on customs rules

Online chat with Customs: convenient way to get a fast advice on customs rules

Online Customs Consultant is a tool available for travelers and all interested persons on official website of the State Customs Committee of Pridnestrovie. It allows to get qualified and rapid advice on customs rules and regulations via online chat.

The popup chat window on the official website invites visitors to start a live dialogue and to get online answers, clarifications or details on customs issues (e.g. on duty free allowances, prohibitions and restrictions, temporary admission of vehicles, documents required for customs purposes and other issues concerning movement of various categories of goods across the border in order to comply with customs regulations).

Advisers are available to chat during office opening hours (normally Monday-Friday: 8.30 to 17.30). Questions sent during out of office period are stored and answered when the working hours start.

Online Customs advisers can only provide help in customs area and do not answer questions regarding passport control, migration and visa requirements. This is the competence of Border Service of the Pridnestrovian Moldavian Republic (contact phone +37353391444).

Online Customs Consultant has been launched in 2017 for purposes to enhance information transparency and openness in customs area as well as to develop information and consultation system.

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